Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Découvrez les témoignages d'autres acheteurs en ligne. We were 'lucky' that 3 of them were almost out of contract so 'only' paid for 6 months of no trading for 3 of them. In many cases First Data will waive the early termination fee when you take out your initial contract. What's an API? If you want to invite customers to write service reviews, you can create a CSV file that contains their information, then import it to your Trustpilot Business account. I was assured that my old MID would be closed and no further payments would leave my account - they did, every month right up until December. Do you agree with First Data UK’s star rating? He got my first machine set up so quickly and delivered on everything he promised - the most important thing was a reduction in my monthly card bill. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products etc typical security review. Although I have been in business for many years I had little experience of retail, however Jaime walked me through the Clover pdq machine and the integration with my epos system, which whilst a little unknown actually works perfectly. The clover machine is excellent and with the features and functions available, it provides a professional, seamless and efficient service for you and your customers. Trustpilot profiles typically appear as one of the top search results for your brand, and as an independent review site, they stand out as trustworthy in the eyes of your future customers. Danovan Chubba was really helpful, his experience and patience to walk you through each step of the process made the difference for me. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products etc typical security review.So we submitted all the documents and we waited a few days still nothing heard back. Check out what 907 people have written so far, and share your own experience. Regards Sky. An asset to the company! In addition, the ability to upload files of customer contacts will be limited to 90 days from first use. If your processing payments right now with them or another credit card processor switch over to square stripe or another online processor. My investigation also highlighted that a refund for a Clover terminal that we returned had also never been processed. Review from Maz Tailoring and Alterations, Awesome support by First Data Business Consultant. although we took 2-3 months to actually start after initial call, Jawed followed up politely every couple of weeks and this is one reason why we went with first data. About Trustpilot. Jan 4, 2021. Well things change rapidly when I was lucky enough to get through a gentleman called Peter Carbert and he is by far the best person I have ever dealt with! She was honest, friendly and professional and has been helpful throughout the whole transition of changing providers. Thanks to Danovan everything is easy. I received £50 in compensation - this doesn’t even put us back to the position we would be in had they not have taken the money. FDGL - never ever again, or Cardnet. This includes copying and pasting customer data into Trustpilot’s platform to send invitations. I’ve already used the helpline, because I wanted an end of day reading. Here is a closer look at what Trustpilot Free can offer you. I’m not tech savvy, but this was simple. After enquiring online Jawed made contact with me and went through all the options available.The rates were very competitive and the package met my needs.I decide to go with Fiserv because of Jawed’s clear recommendations and no pressure sales advise.He is a credit to your organisation!Many thanks. Seller ratings boost CTR on your Google ads by up to 10%. Just recently I set up another terminal and Tania made some recommendations that have saved us a lot of money. No incidents reported. The explanation for the pros and cons of the different options were really useful. We’ve been customers of theirs for almost 10 years. Again. No payment issues moneys in your account next day.I will recommend to anyone. An application programming interface (API) is a software-to-software interface. Mark was looking after my application from day 1 and has handle it really very well, he kept me posted all the way through the process until the terminal was delivered.He was was very helpful and answered every question and of course got me the best deal.Brilliant customer service.Big thank you Mark. We highly recommendThe Clover Mini such an easy system to use, Highly recommend First data and my advisor Sherif. Collecting reviews is the best way to get this valuable information from your customers. Trustpilot has developed our own APIs, which allow you to easily fetch Trustpilot data to build a custom integration with your business. We took hundreds of thousands a year on their machines so goodbye Cardnet, goodbye Lloyds bank - that is what Covid Greed gets you . No incidents reported. Was a bit lost on who to choose as my card provider for the business and didn’t have much clue on how to proceed. Extensive online knowledgebase So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Read, write and share reviews on Trustpilot today. Skriv og del anmeldelser i dag, og læs om andre forbrugeres oplevelser. Data privacy for businesses. Apprenez-en plus sur leurs expériences et partagez la vôtre ! I will happily amend this review if my complaint is revolved once and for all. Lisez, écrivez et partagez dès à présent vos avis sur Trustpilot. First Data made it so simple! It was a FD mistake that the old MID wasn’t cancelled - it took 6 phone calls and 9 emails. Wow, I would definitely recommend to use First Data! Rebecca Cutrera was more than helpful. I wouldn’t hesitate recommending John to any local business . Very easy to communicate and friendly customer service. In August 2020 I realised, due to lockdown, just how much my merchant fees were - I was paying so much. They stopped payments on over $70,000 of our money. Technical support are excellent, I haven't needed them that much but when I have they answer very quickly and everyone I speak to is super efficient and helpful. Great service! Jawed Butt has been very helpful during the sign-up process. With Trustpilot's Free plan, you have access to a selection of our great features! Clover device is easy to use. Automated review invitation emails make it easy for your customers to leave feedback, and a friendly reminder email gets you even more reviews. She then came back to show us how to use everything and was very patient! Jan 2, 2021. Trustpilot.com is a Danish consumer review website founded in Denmark in 2007 which hosts reviews of businesses worldwide. Excellent service highly recommended really kind staff specially Peter he's really good man help me alot . Thanks for all your hard work x. Not 5 stars guys i will give you 10 thankyou. I am very impressed with the service I have had with first data, I have recently had a clover card machine installed in my shop. Run run run far away from First Data and anything to do with it! The Pro version also includes a superb data recovery tool. Fantastic service. Still haven't received it. Best system I have ever used. Read about the policies and procedures that keep your data safe. Now no indication that tax tables went out 14 th December and I had upgraded but but but I patch was not activated for 2020 tax you telephone for this number 124 or whatever and nothing gives you right clue which to push. First data service, first class. These greedy companies should be named and shamed. My best advise would be stay away from these company and clover. Tufael Ahmed ‘held my hand’ throughout the process and answered all my stupid questions. It was a pleasure doing business with Ben Western , he was extremely professional explaining process and offering great deal. © 2021 Trustpilot A/S. Nearly 1 million new reviews are posted each month. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. You continued to take money for 3 months after assuring me the old MID was closed. John Duggan came highly recommended by lots of other business in my area , he is extremely knowledgeable with all the clover products , very honest and what he promised to me he delivered. Jaime was great, explained everything really well and took care of everything for me. Get the real inside story from shoppers like you. Very good and helpfull staff with good communication skills. Branch manager advises that this would not happen and we were good to go!We started to promote/advertise heavily around Black Friday and Cyber Monday We did roughly $80,000 in sales in that time period. I would like to investigate your case personally, please send me a message from your registered email address to firstname.lastname@example.org and I will be more than happy to help you. First Data withheld all of the money from all of our transactions. Told me you can change contract after 12 months then when I wanted to cancel asked termination fees and all sort of fees never heard of. The data show that only 10% of these were flagged for invalid reasons, which means most of the flagged reviews actually did breach Trustpilot’s guidelines. This allows companies to get started while setting up an automated invitation process. Pros: Good customer service with knowledgeable staff; Everything is handled inhouse It is so simple to use - like a touch phone and my staff all comment on how simple it is and my customers always comment on how nice the clover machine is compared to others. Jan 7, 09:40 CET Jan 6, 2021. Excellent service, highly recommend this company. Pleasure to work with, looking forward to our next catch up chat. First Data withheld all of the money from all of our transactions. Fraudsters begone. When we were ready we got all the information needed and finally our payment gateway was set up. My contact Jamie Vazquez Ponte is always on hand and has provided me with nothing but amazing service. I am still out of pocket and I still have outstanding queries relating to charges on our current MID - all of which have been emailed and discussed by phone so many times. Highly recommend First Data, my Clover Device is very reliable and easy to use. Thank you Rebecca. The easiest switch of provider I have ever had to do. Jan 3, 2021. I got in touch with them regarding my company, The Artist Patisserie! Low interchange-plus rates available to high-volume businesses 3. All Systems Operational ... No data has been lost and the system should be caught up shortly. Showcase the trust people have in your brand with a Trustpilot Profile Page. Gate way was convenient we didnt have any issues so far. I have received a part refund, but not all months have been refunded. Great experience. Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Hey the rates are great. First, you need to purchase and install Reviews for Schema plugin. Competitive rates and a technical platform that looks like it will do the trick. All rights reserved. And again. Everything was so good that I recently set up another business and have got myself another clover machine via Danovan and First Data .I really cant recommend this company enough!! We're all about consumer reviews. Gary Lewis made our switch so so simple. Shortly to say that stay away from first data they are useless. Thoroughly recommend. We are grateful to Mr. Peter, to all his efforts and support. I dealt with Shane from First Data, I'm delighted with our new Clover Flex and the low transaction charges that we received. Thanks Jaime. Spot on communication. The firm relies on users, software and compliance team to report and remove reviews from the platform that violate Trustpilot's content guidelines. First I knew of payment was a letter informing me of late payment charge. How can a company legally take $50,000 and not give it to who it's owed to? Berichten Sie von Ihren Erfahrungen und lesen Sie die Bewertungen von 144 Kunden. December 1st we finally get contacted back telling us that we need to submit more information and that they would not be releasing our funds. But this time Thanksgiving has came and gone the security review department was out for the entire week. The site offers freemium services to businesses. Can I thank James for a great service, very knowledgeable and friendly.Responded quickly to any emails/phone calls.Talked me through the set up process and made it easy.Good work James, many thanks. Verified reviews from Trustpilot count toward your Google Seller Rating. He's doing everything for you and you don't need to worry Also very good prices, maybe the best you can get in the market. Ranked number 1 company for Covid Greed in our experience with all of our suppliers.From our 6 card machines, FDGL has demanded full payment for the whole time our business has been unable to trade because we are a nightclub. Explained everything very clearly from the get go, provided all information and more. Mr. Takunda explained me everything properly and he was very passion person to answer in all my questions and calls. Trustpilot drejer sig om forbrugeranmeldelser. Horrible Experience - Run from this company as fast as possible! We had also been paying non-compliant fees when in fact we were compliant but due to the mix up in MID it looked like one account was not compliant - which it wasn’t because two were running in error. We value the satisfaction of all of our members and strive to offer a first-class service to our members. Peter Carbert a rep from this company looked after me well with a great a deal and fantastic service. Carina was excellent and very friendly with the process from start to finish, answers all questions associated with product and always there to help. Claire Giffen, Mark was excellent and very friendly with all process from start to end and was very quick in response to all my queries, highly recommend. Make improvements based on feedback while increasing conversions. I will finally get rid of the last one of their machines, and we are moving to Barclays. Allowed me to make an informed decision on all of the services, didn't feel pressured at all. Mark made this changeover so seamless and his customer service is 5 star, he has given 100% support to me which is so important when you are running a busy business. We (Maz Tailoring and Alterations) started accepting card payments from the last 2 years and we come across with some challenges that made us to shop around in order to discover the competitions in the market. Providing us with documentation that shows your buying or service experience lets us verify that you're eligible to write a review. Jaime was friendly, helpful, supportive and made the process so easy. Awesome support from Janal Hussein who supported me so well after I had initially entered the incorrect bank details. With Trustpilot, you can... Gain insights directly from those who matter most — your customers. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. Would definitely recommend both Takunda and First Direct to others instantly! Tania Goddard took the time to understand our business needs and set everything up a couple of years ago. Knowing your strong points and the areas you need to improve is essential to a growing business. The following pros and cons are based on information available on First Data’s website and reviews from Trustpilot and BBB. No incidents reported. I got high quality service from him. We had no answer for them only what First Data told us and this was that way for that three or four weeks.This Monday I finally gave up I'm canceling all the orders refunding them and hoping the customers repurchase with us under Amazon payments. We started with First Data UK, we felt the difference and from our 1st setup we saved about 25% from out normal charges. Here’s how. Over $50,000 gone!! I am a first time new Business owner and I had no idea where to start with merchant services! After filling a form out on Facebook this company was quick to respond. I also have non compliance fees that still need refunding. The card machine is so simple to use as I am not in the least bit technical, this was made so much easier by the support and help I received from Mark D'Andrea. On the other hand, our single machine from Barclays that we had only had for 3 months prior to the lockdown immediately stopped our payment for 6 months to start with. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. Nothing is too much trouble for her and we are more than happy to recommend her help and Firstdata's service for future customers. This awful time will sort the bad boys from the good. Great during these sad times when you are working alone. I investigated and realised that an old merchant account from 2015 had not been closed. I called customer services who said they’d look into it and someone would call but it could take a few weeks. That was almost 2 months ago and I never received a call back, while I’ve been accumulating interest and late fees. Peter even helped with contracts and the setting up with the terminal. Always on hand to answer queries, with excellent customer service skills. For a business that hasn’t been trading due to COVID this was heartbreaking - they knew this because every calm phone call I made I expressed genuine concerns that we simply don’t have money to continue paying for two accounts. She is an asset not only to her company but for all their customers.RegardsTalib. I was contacted by Jaime at First Data when I was setting up a new specialist pet shop. We submitted more documentation showing shipments tracking information supplier receipts invoices etc the money still has yet to be released. By this point all of the customers are starting to leave negative reviews and be very upset as they have not received any information about the product over 300 customers now mad and calling us asking where the product is. Full line of Clover terminal, mobile, and POS systems 2. First Data Pros & Cons. His training with me and my staff was first class , nothing is ever to much trouble for him , I can see why he is so highly thought of. Most of these reviews on here are from 1 review people, be very careful and try Barclays, in our experience they have been one thousand times better for service and to deal with. I highly recommend Mr Takunda from First Data. First data have been excellent from Start to finish, Danovan my account manager has been brilliant. Very happy with all the help and support i have received from neil chick.He has been amazing as i was a little apprehensive about setting the device up he was so helpful and kind.He gave me all the information i needed to decide this was the right card machine for my small business.he also followed up with all the support to start me off with setting it up and offered on going assistance if i needed it.many thanks to him. No incidents reported. That was over 1 year ago and I met with 5 companies at the time and Danovan and First Data offered me the best rates and also the nicest card machine which had lots of added support for my business.My bills have no hidden extras and I never have any issues with my machine. Great service, I was recommended First Data through a friend. I was previously with World pay and my bills were regularly coming in at £800 + they were even getting as high as £1200 with regular extra costs that I was not aware of upfront. I can’t get anywhere with FD - I’ve been so patient as I know they may be short staffed due to lockdown but it’s now 5 months. So far so good. PLEASE sort this!!! Well that is me happy Paul Knight Thyme square Cafe 5 Station Rd South Gosforth Newcastle upon Tyne. The scanning took almost 72 hours, and the recovery a further 30 hours, but the software recovered 100% of the drive. Finden Sie, dass der TrustScore von First Data GmbH passt? Contacted Jawed from first data and other company. Company profile page Let your reputation shine. © 2021 Trustpilot, Inc. All rights reserved. Not just within this matter but in general. 19 personnes ont déjà évalué First Conciergerie. Excellent customer service and great deal, Very happy with all the help and support from neil chick, Great service, Swift and smooth process, would recommend. So my fiance and I own L&L Tech Solutions. I emailed customer care and Remi last week advising that I would take to public reviews should I be ignored any longer. I can not thank her enough for all her help. . Even called and talked me through setting up the terminal. Danovan from First Data was brilliant Danovan from First Data was brilliant - he nursed me through every step of setting up a card machine, which was not easy during lockdowns, etc! I had the pleasure of dealing with a lady called Katie .from start to finish she was so helpful.Excellent customer service skills.Always willing to go that extra mile.Thank you so much. I had to recover an entire 4TB hard drive. And again. Les avis consommateurs nous passionnent. This helps us create a more trustworthy online review community. Review invitations The simple way to get more reviews. As well as the clover terminal fees. We are currently assessing the review in accordance with our reporting processes . They allow separate software systems to interact without user intervention. He is very knowledgeable, helpful and even to this day he answers the phone straight away, and genuinely helps a lot. Welcome to Trustpilot's home for real-time and historical data on system performance., ... . If you want to display Trustpilot reviews automatically for this use our Review for Schema Plugin you can easily display review on your websites and which will help of that you can show your reviews in search results and for this, you need to follow the below steps.. 1. Go … Jan 5, 2021. I would highly recommend to anyone. First Data UK's reason for reporting Here are the policies we have in place to build trust between companies and consumers. My first bill with First Data came in at £200 I could not believe my eyes. We are a growing local firm and the Clover terminals are perfect us. Sadly I was ignored. 1. The software also presents the scan results in a very logical way, allowing you to recover anything from an entire drive, to a single file. And DressLily responded to 99% of its negative reviews, typically within a week. For over 12 months I have ad to put up with having to rebuild data before saving - I have asked many times how to fix nothing worked. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. Here we’ll explain what they are and how to manage them. How to Get Reviews Plugin. Collect reviews and strengthen your online reputation. Having spoken to Rebecca Cutrera a Business Consultant for Firstdata, i was confident enough to change card machine providers. There are a number of ways to get in touch with the Support Team at Trustpilot – including Contact Form, Live Chat and Phone – but we recommend first having a look on our dedicated support site, support.trustpilot.com, where you will find plenty of up-to-date articles and guides on many relevant issues regarding your account and Trustpilot. Have access to a selection of our great features run from this company was quick to respond with but! Taken money unlawfully for almost 10 years money for 3 months after assuring me the old MID was closed based. 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