If something goes wrong. If PayPal makes a final decision on the buyer’s problem in the buyer’s favour, you will be liable to PayPal for the amount that PayPal may reimburse to the buyer. Please see section 4 (Conditions for reimbursement) for details of the conditions of reimbursement. The outcome of any decision made by PayPal under PayPal Buyer Protection might not always be suitable for your particular needs and you should carefully read these terms and consider your options before using PayPal to resolve a problem. No guarantees are given. If the reason is not as described or a seller fault, and it's after 30 days after delivery, then there's no buyer protection for item not as described returns, so you can just call Ebay and have them escalate it and close it in your favor. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee … If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable). PayPal Buyer Protection is neither a product warranty nor a service warranty. Read Buyer Protection Requirements. You will not have to accept the return and they will not be allowed to leave feedback. Manage your cookies, make a final decision on any problem with a purchase raised by a buyer with a PayPal account registered anywhere in the world (whether under the PayPal Buyer Protection policy or user agreement of the country of registration of that buyer’s PayPal Account or otherwise) in favour of the buyer or the payment recipient. Whether you are the buyer or the payment recipient, for the purpose of resolving the problem, PayPal may request and require you to (and you shall in a timely manner): (i) provide documentary evidence (at your own expense, unless PayPal agrees otherwise) to support your position (including, without limitation, proof of delivery, receipts, third party evaluations and police reports); and (ii) take any other action that PayPal specifies. PayPal will decline the Claim, if the Buyer does not provide an answer within the given timeframe. If a buyer claims an item is not as described there’s no cover for the seller PayPal has a much-vaunted protection policy. The item that you purchased has minor scratches and was listed as used condition. Protection for Buyers Purchasing High-Cost Equipment or Cars . The date the item or service was provided. PayPal Buyer Protection Story: Jane & Melvin - Duration: 1:51. Below is a non-exhaustive list of ways of resolving your problem without involving PayPal. In certain cases, if you purchase a ticket or pay for the right to attend an event from a payment recipient who is a UK registered PayPal account holder (“Event”), all monies paid by you may be held by PayPal on trust for you, so that the beneficial interest in such monies remains with you until the performance of the Event in question. PayPal gets hit hard by chargebacks. Check out safer with PayPal. A buyer can file a chargeback 120 days or more after making the purchase. PayPal will then limit or freeze an account then asking for further documentation. We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. If you continue to browse, we'll use cookies that make our site work, improve performance and customise your experience. the payment recipient to accept back the item sent to it by the buyer and refund the buyer the full purchase price plus original postage costs. Your purchase is not Significantly Not as Described (SNAD) if it is not materially different from the Purchase Description. This is an extension of the 45 days which it was previously. waive the terms and conditions of coverage under PayPal Buyer Protection (whether stated in this Agreement or otherwise, including, without limitation, the conditions of reimbursement at section 4) at any time and for any reason, for the purpose of facilitating the resolution of any problem raised by a buyer relating to a purchase paid for using PayPal. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. PayPal Buyer Protection enables PayPal to make a final decision at its full and sole discretion on any problem raised by a buyer in respect of any purchase paid for using PayPal. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. My Experience of PayPal Buyer Protection, So Far Aug 11, 2010 I bought an expensive lens on ebay which turned out not to be as advertised – it was obvious from the moment I opened the package. If a buyer files a chargeback or a PayPal Buyer Protection dispute, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed. To qualify for PayPal Buyer Protection: Use PayPal to complete your payment. For more information, see our User Agreement. 8 What is Significantly Not as Described (SNAD)? You're not liable for unauthorised purchases made from your account. You purchased 3 items from a payment recipient but received only 2. When the underage user cannot provide it, PayPal keeps the money. Your purchase was correctly described but you didn't want it after you received it. If the payment recipient presents such evidence in a timely manner, PayPal may find in favour of the payment recipient even if the buyer claims to have not received the purchase. The recipient’s address, showing at least the city/county or postcode (or international equivalent). In this instance, PayPal will cover your return shipping costs up to a value of $30. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. In the event that PayPal makes a final decision on the problem in favour of the buyer or payment recipient, each party must comply with PayPal’s final decision; and. Your purchase is missing major parts or features and the fact that these parts or features are missing was not disclosed in the listing. eBay will double PayPal Buyer Protection on its site, offering up to $2,000 of coverage for qualified transactions on eBay.com, but is eliminating buyer-protection for non-PayPal transactions. Fraudulent claims and abusive buyer behaviour. If you decide to wait and the item doesn’t turn up, you need to escalate the dispute to a claim. Read purchase protection requirements About the Book Author. If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed. Pay for the eligible item from your PayPal account. Now I seem to remember that eBay/PayPal had a limit on how long you had to report a … You may not receive a recovery for a purchase under PayPal Buyer Protection if you additionally receive a recovery for that purchase directly from the payment recipient or another third party. A status of “delivered” (or equivalent) and the date of delivery. But if you forget these, contact us and we'll give you a hand. PayPal protection is for PayPal purchases and you are not covered if you’ve made a claim with your credit card company. The final decision will always be communicated in writing (which may be by email). Respond to PayPal's request for documentation … UnityCoin Recommended for you. From 18th November 2014, the PayPal Buyer Protection dispute period will be extended from 45 days to 180 days after the transaction date. If the payment recipient refuses to accept an item sent back to the payment recipient by the buyer at PayPal’s direction), PayPal may award the claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the payment recipient at an address supplied to the buyer by PayPal during the claim process. For instance, you purchased a book and received a DVD or an empty box or the software that you received was not the software that was sold to you. The outcome of any decision made by PayPal under PayPal Buyer Protection might not always be suitable for your particular needs and you should carefully read these terms and consider your options before using PayPal to resolve a problem. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. We received 2 emails from the seller (overseas) that urged us to be patient due to shipping delays as a result of heavy volume around the holidays. In some cases (for instance, if you lose a SNAD claim because PayPal has reason to believe that the item you sold is counterfeit) you might not receive the item back (for instance, a competent authority may take control and/or possession of the item or it may be otherwise irreversibly dealt with). Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social … 7 What if my purchase is not eligible for re-imbursement under PayPal Buyer Protection? PayPal shall not be obliged to refund your PayPal fees associated with the transaction or any other fees charged from your PayPal account by a third party associated with the transaction (such as the fees charged by a third party platform on which you make your sale). Your purchase was damaged during postage. Remember, we will never ask for any sensitive information. For example, the buyer has up to 120 days to file a chargeback, and up to 180 days to file a PayPal dispute. the buyer to post back to the payment recipient, to PayPal or to a third party (as PayPal may direct) an item that the buyer claims is SNAD and to provide Proof of Delivery. purchases of real estate (including, without limitation, residential property); purchases of any interest in a business (including, without limitation, any items or services forming part of a business or corporate acquisition); purchases of vehicles (including, without limitation, motor vehicles, motorcycles, caravans, aircraft and boats), except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards; payments on crowd-funding and/or crowd-lending platforms; purchases of custom made items (unless they are claimed to be Not Received); purchases of goods and services prohibited by the PayPal Acceptable Use Policy; purchases of industrial machinery used in manufacturing; purchases of items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards); purchases of goods and services using Zong, Website Payments Pro or Virtual Terminal; gambling, gaming and/or any activity involving a chance to win a prize; payments made in respect of financial products and investments; payments to state-run bodies (except for state-owned enterprises) or traders acting on mandates received from state-run bodies; purchases of items which you collect in person, or arrange to be collected on your behalf (including at a retail point of sale) and which you claim to be Not Received; payments made in respect of gold (whether in physical form or in exchange-traded form); and. I may be wrong here, but logically the primary reason for extending the disput time to 180 days is the general time limit for chargebacks is 180 days. As a non-exhaustive guide, this may include allowing reimbursement for disputes or claims raised outside of the timeframes set out in section 5 for certain purchases (typically purchases agreed to be delivered or performed outside of the timeframe set out in section 5), where we have reason to believe that the buyer did not have a reasonable opportunity within that timeframe to determine that there was a problem with that purchase. Just follow these quick … During the 180-day refund period, you can use the RefundTransaction API operation (NVP, SOAP) to refund a payment to a customer. Methods besides PayPal by filing a dispute through the PayPal Resolution Centre in case extraordinary! Is a non-exhaustive list of ways of resolving your problem without involving PayPal to. 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