(T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. (T14788)Debug( 418): 04/20/20 23:12:15:830 HipMonitor gets quit event. For users who are unable to connect if they do nslookup for GP FQDN does that work? (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. (T14636)Debug(5342): 04/20/20 23:12:01:838 HipReportThread: wait for HIP report ready event. (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration...(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. Global Protect establishes an encrypted connection between remote computers and the Transtar computer network. We've been running this config for quite a while (over a year) without issues. Copyright 2007 - 2021 - Palo Alto Networks. (T7568)Debug(6097): 04/20/20 23:12:01:819 To reset thread quit event. Same software versions as you. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. This is a new setup on PA-820 we have the GlobalProtect license. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. After some testing I use this workaround which seems to solve the problem for the impacted remote user: The client is now open for the user to login and set the credentials. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T7568)Debug(7463): 04/20/20 23:12:15:167 Skip retrieve cached portal configuration for empty user(T7568)Debug(7405): 04/20/20 23:12:15:167 portal status is Invalid portal. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. I am able to open all sites. Two different WIN 10 users on both Pro and Enterprise. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. (see https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i...). (T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is . It does not happen to all users and computers though. (T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. If you are concerned about your network consistency, you should consider doing a ping test to check for dropped packets. I opened a support case last night but no luck getting in contact with support yet. (T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. I will try 4.x. This month’s edition of our software firewall... We have introduced a new BPA report! pls verify your network connection and try again. The LIVEcommunity thanks you for your participation! (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x658 with thread ID 12060(T12060)Debug(5309): 04/20/20 23:12:15:861 HipReportThread: HipReportThread starts up. New GlobalProtect VPN connected but network connectivity lost after short time. Don't remember it happening prior to upgrading to 9.1.1. created Tac case for this but still no fix,waiting for support. Whereas, users attempting to connect from the Internet work fine. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. This is a new setup on PA-820 we have the GlobalProtect license. (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. We are currently running 8.1.9-h4. We are running full tunnel so I am wondering if it could be related to local ISP and Internet congestion issues. (T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully. Is there any way to clear the cookies on the computer, I haven't found a way yet. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. As this just started affecting us it seems to be related to recent Win 10 updates. We had this issue as well recently. (T7568)Debug(6107): 04/20/20 23:12:15:860 StopThreads ends. GlobalProtect - Connection Failed - No network connectivity. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. Here is the situation. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). (T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event. @KJamesPlease brief us more on the issue -. The article assumes you are aware of the basics of GlobalProtect and its configuration. The button appears next to the replies on topics you’ve started. (T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event. (T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event. From the system tray, click GlobalProtect to open it. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. (T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty. ; Under Portals, click vpn-connect.northwestern.edu to select it, then click Delete. Citrix XenApp - AV Exclusions - Non persistent Session hosts. Do you see traffic hitting firewall? Verify that you have consistent network connectivity. GP 5.1.75 / 5.2.2. 1. 2. Attempt to reboot your computer if you have not done so already. Thanks for your comment. (T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file. GlobalProtect VPN requirements Local machine requirements. The member who gave the solution and all future visitors to this topic will appreciate it! The button appears next to the replies on topics you’ve started. Something must have gone wrong in my config I just don't know what. (T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event. Click Accept as Solution to acknowledge that the answer to your question has been provided. So the admininstrator login doesn’t work for remote support. I am facing the same issue. Also for GP 5.1 recommended version is 5.1.7. deleted fqdn vpn completely, configured new portal/gw and certificate with same ip.so that we were able to connect with ip. (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. Wondering if it could be related to local ISP and Internet congestion issues basics of GlobalProtect and configuration! 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